How to turn features into compelling benefits that matter to customers
One of the most common trap the marketing folks get into when working
on technical products is focusing on the features of a product rather
than the benefits to the end user. Features are great - we all want to
know what is in a product and want to be able to compare it to other
products. But at the same time there are many features that, while the
benefits may be obvious to the Marketer or Product Manager working on
them, may leave potential customers wondering why they matter.
Here's an example. Back when I was the Product Manager for the
Human Interface for the MacOS at Apple, the company would routinely
release new technologies with each operating system release. Since many
of these technologies were very "cool" by technology standards they
would get talked about as feature. A few examples include QuickDraw GX
and QuickTime.
Now for those of us who are more technical geeks, or for those who
followed what Apple was doing we immediately understood what Apple
meant when they said "includes the new QuickDraw GX graphics and
printing architecture and version 2.0 of QuickTime". But for the other
99.999% of the world, stating some benefits would have answered the age
old question of "So why should I care" (and "So why should I upgrade").
When writing effective benefits statements think of the phrase
"Which means that you can". What do I mean by this? To give you an idea
I'll use the 280 Group as an example (this is the part of the article
where we do the shameless self-promotion).
One of the "Features" that we promote is that we provide "Hand
Picked Marketing & Product Management Consultants and Contractors".
On its own you might say "So What?", but here's the benefit statement.
FEATURE:
"Hand Picked Marketing & Product Management Consultants and Contractors…"
Which means that you can…
BENEFIT
"…save the time and hassle of doing the work yourself to find a qualified consultant, check their references, etc."
Here's another example:
FEATURE:
"Seasoned Professional and Experienced Consultants…"
Which means that you can…
BENEFIT
"…rest assured that you will have a committed and
professional resource to see the project all the way through and get
excellent results."
The "Which means that you can" phrase helps bring out the real
value to your customers. They don't care about technology or features
if there isn't an associated benefit to them. This may seem like
Marketing 101, but it is amazing how many people neglect this when
writing their marketing content.
To wrap up, let's go back to the Apple example. Now if I told you
that you should upgrade to the newest version of the MacOS because
you'll get QuickTime 2.0, which means that can watch movies on your
computer that are twice as big and are much higher quality, would you
be a little more prone to want to upgrade?
About The Author
Group, the Product Marketing & Product Management Experts™.
The 280 Group provides consulting, contractors, training and templates
to help companies define, launch and market breakthrough new products.
For more information about the 280 Group's services and toolkits
(Product Roadmap, Product Launch, Beta Program, Developer Program &
others) visit http://www.280group.com.
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Distributed by Hasan Shrek, independence blogger. Also run online business , matrix, internet marketing solution , online store script .
Beside he is writing some others blogs for notebook computer , computer training , computer software and personal computer
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